Cisco's unified communications vision combines individual systems with different communications capabilities into a cohesive, powerful communications ecosystem. The ecosystem is the enabling factor in allowing a business to revolutionize itself overnight.

Cisco's unified communications system does not represent a replacement for a telephone and voice mail system. Unified communications goal is to provide one common infrastructure that aligns disparate communications systems over an IP infrastructure. The unified communications approach aligns the following technologies:

• Enterprise voice and voicemail systems


• Cellular voice and voicemail systems


• Single Number reachability


• Video telephony


• Audio conferencing


• Video conferencing


• Instant Messaging


• Call center environments