2009 Security Mega Trends Survey  by Lumension

February 02, 2009 - This survey was conducted by the Ponemon Institute to better understand if certain publicized IT risks to personal and confidential data are or should be more or less of a concern for organizations. Learn what respondents in IT operations and IT security think about eight Security Mega Trends affecting organizations during the next 12 to 24 months.

5 Best Practices for Smartphone Support: The Enterprise Guide to Smart Support for Smart Devices  by LogMeIn, Inc.

September 16, 2009 - This paper features real-world examples from US enterprises on how the benefits of keeping mobile devices functioning without interruption are felt on every level of business.

7 Ways to Inspire Customer Loyalty with Voice of the Customer (VOC) Initiatives  by Vovici

October 20, 2009 - In the most challenging economic environment in generations, organizations are more focused than ever on retaining customers and maintaining existing revenue. Many businesses have put significant resources into implementing CEM and VOC programs. Read on to learn seven ways to inspire customer loyalty using these VOC initiatives.