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Best Practices for Controlling Skype in your Enterprise by
Blue Coat
May 14, 2009 - Skype usage is continuing to gain ground in enterprises with over 250 million downloads worldwide. Management therefore needs to decide whether the benefits overcome the drawbacks and set appropriate policies within the organization. Read this paper for more details.
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Best Practices in the Call Center: A Customer Touch-Point Methodology by
Oracle Corporation
January 26, 2009 - One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.
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Best Practices: Effectively Protect Your Mobile Devices by
ESET
November 03, 2009 - ESET Mobile Antivirus has low CPU, memory requirements and compact updates which minimize data bandwidth usage. It will protect email attachments and other files being transferred or accessed without impacting performance and will keep your mobile phone safe -- even between signature updates.
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Blue Coat Acceleration by
Blue Coat
June 03, 2009 - Join Mark Urban, Director of Product Marketing for Application and Visibility, for a quick look at acceleration, what are the issues driving the need for WAN Optimization and Acceleration, and how Blue Coat fits in.
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Blue Coat Visibility by
Blue Coat
June 03, 2009 - This demo provides an overview of challenges in monitoring and troubleshooting network performance issues in the diverse world of applications, and provides an overview of how Blue Coat helps you see traffic at the application level, track user performance, monitor voice and video quality, effectively troubleshoot and RESOLVE performance problems.
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Boom in Mobile Data Creates Backhaul Urgency by
Alcatel-Lucent
March 26, 2009 - This paper will identify the challenges mobile operators face in the current environment; outline the steps they can take to evolve the backhaul network to support greater capacity at lower cost; and examine the role of a trusted partner in helping implement a mobile backhaul solution that meets their specific business imperatives.
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