CEM Systems - Mobile & Wireless Guide Results for CEM Systems
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7 Ways to Inspire Customer Loyalty with Voice of the Customer (VOC) Initiatives
by Vovici
October 20, 2009
- (Free Research) In the most challenging economic environment in generations, organizations are more focused than ever on retaining customers and maintaining existing revenue. Many businesses have put significant resources into implementing CEM and VOC programs. Read on to learn seven ways to inspire customer loyalty using these VOC initiatives.
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Effective Strategies for Capturing the Voice of the Customer
by SPSS Inc. Worldwide Headquarters
March 12, 2009
- (Free Research) This free webcast will show you how to use the data you are already capturing through your feedback programs, as well as data generated through online conversations, to help you gain more value from every customer interaction.
(WEBCAST)
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The End User Experience: The Working End User
by Intel Technology Provider
November 18, 2009
- (Free Research) This webcast provides recommendations to help organizations better meet the diverse computing needs of their customers. Discover how to improve the end user experience with centralised virtual desktops and application virtualisation.
(WEBCAST)
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Podcast: The End User Experience: The Working End User
by Intel Technology Provider
November 19, 2009
- (Free Research) This podcast provides recommendations to help organizations better meet the diverse computing needs of their customers. Discover how to improve the end user experience with centralised virtual desktops and application virtualisation.
(PODCAST)
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Finding a Route to Recovery: Four Strategies
by Cisco Systems, Inc.
October 19, 2009
- (Free Research) Some small businesses are proactively finding roads to recovery, using network technology to reposition themselves. Their rules: Rethink the way business has been done, and accelerate recovery by investing in 21st-century technology that raises revenues, controls costs, and/or improves cash flow.
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Achieving Service Excellence Across The Enterprise
by Numara Software
February 01, 2009
- (Free Research) Common problems with interdepartmental handling of customer issues include a mismatch of priorities, no shared understanding of customer impact, and overall communication problems between teams. The solution is to create enterprise-wide workflow and visibility..
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Customer Experience IQ Report
by Vovici
October 20, 2009
- (Free Research) The Customer Experience IQ (CEIQ) report identifies the six secrets of highly effective customer experience programs that every company can use to create true customer loyalty. Read this paper to learn which customer experience programs that organizations have implemented are most effective at driving customer loyalty.
(WHITE PAPER)
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Best Practices in the Call Center: A Customer Touch-Point Methodology
by Oracle Corporation
January 26, 2009
- (Free Research) One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.
(WHITE PAPER)
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CA eHealth Performance Manager Demo
by CA
October 23, 2009
- (Free Research) Download this demo to learn how you can proactively monitor performance of data and voice networks, physical and virtual systems, environmentals, databases and client/server applications across IT, all from one interface, before your business is negatively impacted.
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How You Can Tame the Smartphone Monster
by Cisco Systems, Inc.
November 20, 2009
- (Free Research) This videocast shows you how you can actually take control of the mobility revolution and even shape it to your advantage. Discover the technologies and the tools that will enable you to extend the power of your network far beyond the desktop and empower your mobile users.
(WEBCAST)
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Key Advantages of Leveraging Business Applications through Windows Phones and How to Secure Them
by Microsoft
November 20, 2009
- (Free Research) In this third podcast in a series of three, Augusto Valdez of Microsoft discusses the application advantages of Windows Mobile. Specifically, Valdez reviews what makes Windows phones a good platform for developing mobile applications, how to go about gaining access to applications for Windows phones and how to secure applications on mobile phones.
(PODCAST)
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Efficient Mobile Messaging: Why Windows Phones on Exchange Server is the Best Mix for Your Enterprise
by Microsoft
November 20, 2009
- (Free Research) In this second podcast in a series of three, Augusto Valdez of Microsoft discusses the new mobile messaging features of Exchange 2010. Specifically, Valdez highlights the ease of implementing mobile messaging with Exchange 2010 and how to secure and manage devices once they are deployed in an organization.
(PODCAST)
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What's new with Windows Phones
by Microsoft
November 20, 2009
- (Free Research) In this three-part series podcast, hear from an industry expert as he discusses what's new with Windows Phones. Uncover why Windows Phones on Exchange server is the best mix for your enterprise and key advantages of leveraging business applications through Windows Phones.
(PODCAST)
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Presentation Transcript: Protecting Data on the Edge
by Hewlett-Packard Company
June 19, 2009
- (Free Research) According to industry statistics, the majority of a typical company's data doesn't reside on data center storage -- it lives on the "edge." The edge may be desktop PCs, laptops or even smart phones and PDAs. In this transcript, W. Curtis Preston describes the most effective techniques, tools and best practices for protecting edge or mobile data.
(PRESENTATION TRANSCRIPT)
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Business-Ready Security: Identity and Access Management Solution
by Microsoft Corporation India Pvt Ltd
November 20, 2009
- (Free Research) The Identity and Access Management (IAM) solution is part of Microsoft's Business Ready Security approach. The Identity and Access Management solution enables more secure, identity-based access to applications both on-premises and in-the-cloud from virtually any location or device. Read this data sheet to learn more!
(DATA SHEET)
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Windows Phones and Unified Communications: How Windows Phones Combine, Email, Messaging, Voice, and Presence in a Secure, Collaborative Environment
by Microsoft
November 19, 2009
- (Free Research) This paper explains why unified communications is essential and why Windows® Phones are ideally suited to serve as the "mobile connection" in a unified communication environment.
(WHITE PAPER)
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IT Economics: CA Infrastructure Management Reduces Operational Costs and Increases IT Efficiency
by CA
July 25, 2009
- (Free Research) This white paper describes the key infrastructure management challenges facing IT managers today. It then discusses how IT teams can improve the economics of infrastructure management by taking advantage of integrated, automated performance analysis and fault isolation technologies.
(WHITE PAPER)
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Protecting Data on the Edge
by Hewlett-Packard Company
July 08, 2009
- (Free Research) According to industry statistics, the majority of a typical company's data doesn't reside on data center storage -- it lives on the "edge." The edge may be desktop PCs, laptops or even smart phones and PDAs. In this videocast W. Curtis Preston describes the most effective techniques, tools and best practices for protecting edge or mobile data.
(VIDEO)
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Remote Support Center Solution -
30 Day Free Trial!
by ScriptLogic Corporation
September 08, 2009
- (Free Research) Supporting remote or travelling workers has become an increasingly high priority for many IT departments. The remote workforce that was once thought of as "merely a trend" has now become the norm.
(TRIAL SOFTWARE)
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Unprotected Laptops: The Million Dollar Gamble: How Much Can Your Company Afford to Lose?
by Dell, Inc.
January 27, 2009
- (Free Research) Read this white paper to learn more about laptop security and how asset and data protection solutions from Dell can help save your company millions of dollars.
(WHITE PAPER)
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Workforce Freedom: Strong Authentication for PC and Mobile Devices.
by SafeNet, Inc.
November 18, 2009
- (Free Research) This podcast will discuss what strong authentication is and why it is important. Doron will examine who needs strong authentication and which types of users will benefit from a more secure solution.
(PODCAST)
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Enable Your Workforce with True Anytime, Anywhere Connectivity
by Dell, Inc.
December 01, 2008
- (Free Research) In August 2008, Qualcomm commissioned Forrester Consulting to evaluate the benefits that North American businesses have experienced as a result of providing notebook users with mobile broadband connectivity. In this paper you'll hear what IT and telecom/network decision-makers had to say.
(ANALYST REPORT)
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Podcast: Protecting Data on the Edge
by Zenith Infotech
July 08, 2009
- (Free Research) In this expert podcast W. Curtis Preston describes the most effective techniques, tools and best practices for protecting edge or mobile data.
(PODCAST)
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Integrating IP Address Management for Real-time Data and Services Delivery with Central Monitoring of DNS and DHCP Services
by Infoblox
March 02, 2009
- (Free Research) This paper explains the importance of IP address management, discusses the criteria for an ideal IP address management solution, and explains the features and advantages of the Infoblox IP address management solution.
(WHITE PAPER)
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Ensuring The Availability of Blackberry Enterprise Server
by Double-Take Software
October 16, 2009
- (Free Research) In order to implement a plan for protecting and backing up BlackBerry handhelds, it's important to understand how the Blackberry Enterprise Server solution works within an existing email environment. This paper gives a quick lessong to that end, then concentrates on ensuring the availability of the Blackberry Enterprise Server
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