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Microsoft Dynamics CRM Online Case Study: Data Reduction Systems
by Microsoft
September 09, 2009
- (Free Research) Learn why Data Reduction Systems, an information and data retention service provider switched Microsoft Dynamics CRM from salesforce.com to improve all areas of customer management.
(CASE STUDY)
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Award-Winning VoIP Provider Deploys Five9 in Profit Centers to Launch Marketing Campaigns
by Five9
September 10, 2009
- (Free Research) Read case study to learn how Vonage selected the Five9 Virtual Call Center Suite to launch an ambitious campaign to win back over 70,000 customers. Read on to learn how Five9 Virtual Call Center Suite offers superior-quality VoIP, predictive dialer, inbound call capabilities, comprehensive management and customer tracking tools, and more.
(CASE STUDY)
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Web Security in the Cloud: Reduce Costs and Secure Employees Worldwide
by Webroot Software, Inc.
September 03, 2009
- (Free Research) Read this brief case study to learn how Toshiba France implemented Webroot's Web security service and realized several benefits, including enhanced archiving and significant cost savings.
(CASE STUDY)
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Case Study: Welch’s® Improves its Warehouse and Inventory Management Operations
by TAKE Supply Chain
October 15, 2009
- (Free Research) Welch's selected the TAKE Supply Chain Gemini™ for OPM mobile software solution and Compliance Label Manager (CLM), a barcode and radio-frequency identification (RFID) label management solution to improve the speed, visibility, accuracy and control of extended manufacturing and distribution supply chains. Read on to learn more.
(CASE STUDY)
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Forrester Research: The Total Economic Impact™ Of Microsoft Unified Communications Products and Services
by Microsoft Corporation India Pvt Ltd
August 01, 2007
- (Free Research) Unified communications (UC), offers the promise of converging voice, data, and video communication and of eliminating many roadblocks in communication. In conducting these in-depth interviews with Microsoft UC products customers, Forrester found that organizations can achieve significant productivity improvements and cost savings.
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7 Ways to Inspire Customer Loyalty with Voice of the Customer (VOC) Initiatives
by Vovici
October 20, 2009
- (Free Research) In the most challenging economic environment in generations, organizations are more focused than ever on retaining customers and maintaining existing revenue. Many businesses have put significant resources into implementing CEM and VOC programs. Read on to learn seven ways to inspire customer loyalty using these VOC initiatives.
(WHITE PAPER)
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More Accurate Inventory Control Delivers Better Customer Service: Virco Case Study
by CDC Global Services - Catalyst
September 17, 2009
- (Free Research) In this case study you will learn how Virco turned to Catalyst, to improve its efficiency and lower costs related to warehouse activities. Catalyst is a warehouse management system that works with current SAP foundations and provides accurate inventory control to eliminate stock-outs, without negatively impacting customer service.
(CASE STUDY)
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Online Training Case Study
by SyberWorks, Inc.
December 2008
- (Free Research) The operations division in a large multibillion-dollar service company had significant challenges training its franchisees to overcome these challenges the company purchased and installed the SyberWorks Training Center with a 250-seat license.
(CASE STUDY)
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Save lots of money with your invoices!
by ReadSoft
October 2009
- (Free Research) This case study examines how Alcan, a global leader in aluminum products, turned to ReadSoft's invoice processing software to automate their invoice process. With ReadSoft, Alcan was able to scan all their invoices and feed the information directly into their Oracle E-Business Suite.
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Unified Email and Web Security for Small Businesses: Reduce Management Complexities and Increase Security
by Webroot Software, Inc.
September 2009
- (Free Research) The head of IT for Sunco Cabinets, a small business, felt the new Web Security service might be the answer to simplify enforcement of Sunco's Internet use policy and protect against emerging web-based threats. Read this case study to learn how this Webroot solution gave Sunco the protection they needed.
(CASE STUDY)
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Customer Experience IQ Report
by Vovici
October 2009
- (Free Research) The Customer Experience IQ (CEIQ) report identifies the six secrets of highly effective customer experience programs that every company can use to create true customer loyalty. Read this paper to learn which customer experience programs that organizations have implemented are most effective at driving customer loyalty.
(WHITE PAPER)
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Empowering the Mobile Enterprise
by Pivotal CRM, a CDC Software solution
February 2009
- (Free Research) This paper explains how enterprises can achieve a competitive advantage by giving remote workers access to complete CRM application functionality, with or without network connectivity.
(WHITE PAPER)
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Has 3D’s Time Come? TurboSquid ushers in a new golden age for 3D using a Dell mobile workstation—outperforming a desktop by up to 15%
by Dell, Inc. and Intel
February 2009
- (Free Research) Read this case study to see how Dell’s Precision mobile workstation enabled TurboSquid, a 3D media company, to leverage their product and focus on the work and not the hardware.
(CASE STUDY)
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South Jersey Healthcare Simplifies Backups, Speeds Disaster Recovery
by i365, A Seagate Company
November 2009
- (Free Research) This case study examines South Jersey Healthcare’s use of EVault Software to streamline their backups and speed up their disaster recovery process.
(CASE STUDY)
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SIP Trunking Is Key to Accelerating Unified Communications Deployments
by Sprint
February 2009
- (Free Research) This report introduces the reader to Unified Communications and to SIP trunking and how it can play a key role in accelerating the deployment of UC. It also provides recommendations on how to evaluate SIP trunking providers and some thoughts for initial deployment.
(ANALYST REPORT)
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Blue Bell Creameries® Improves its Inventory Management and Standardizes Procedures with an Automated Data Collection System
by TAKE Supply Chain
October 2009
- (Free Research) To improve inventory management and standardize procedures, Blue Bell turned to TAKE Supply Chain's Gemini Series™ for OPM mobile software solution. Read this case study to learn more about the benefits Blue Bell experienced from switching to TAKE Supply Chain’s Gemini Series™, and learn how your company can do the same.
(CASE STUDY)
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Case Study: Manchester College Replaces a Failing Voicemail and Phone System
by CDW Corporation
September 2009
- (Free Research) Manchester College had phone and voicemail systems that had outlived their life expectancy. CDW implemented an advanced unified communications system that brought their phone and voicemail into the 21st century.
(CASE STUDY)
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Unified Communications: Strategic Value, Benefits and the Role of System Integrators
by Hewlett-Packard Company
August 2008
- (Free Research) This white paper shows how current economic and technological trends increase the importance of efficient communication and collaboration processes for enterprises. Further, it demonstrates how unified communications (UC) can help companies to address these challenges.
(WHITE PAPER)
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Green Mountain Power reduces the use of paper with ReadSoft’s AP automation solution
by ReadSoft
October 2009
- (Free Research) Learn how streamlining the AP process can help your company gain control over its invoice management. With the electronic workflow, invoices don’t get lost avoiding late fees.
(CASE STUDY)
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Making the News: Dell helps a media company maintain its competitiveness in the evolving news business, reducing the time needed to publish breaking stories by 50 percent
by Dell, Inc. and Intel
February 2008
- (Free Research) This case study looks at Media General a large regional communications company with over four dozen TV stations and newspapers plus an extensive online service. With the rapidly growing demand for online services and the changing online environment Media General turned to Dell for solutions.
(CASE STUDY)
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High-End Real Estate Company JBMRA Puts Mobile Brokers in Prime Position to Increase Sales—with Microsoft Dynamics CRM Live
by Microsoft
September 2009
- (Free Research) Microsoft Dynamics CRM Live eliminated the risk of losing decentralized customer data. The firm's information is protected on Microsoft hosted servers that utilize reliable data backup processes and technologies. The application allows mobile users to access and input data on the move, something that brokers could not do previously.
(CASE STUDY)
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Which Off-line CRM solution for Field Force?
by Wipro Technologies
October 2009
- (Free Research) This paper explores four different choices available for offline CRM solution based on SAP platform, namely SAP CRM Mobile Solutions for Laptop users, SAP CRM on Blackberry on other PDA's, CRM Online solution accessed over internet, Offline recording of information using SAP Interactive forms by Adobe.
(WHITE PAPER)
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Customer Relationship Management (SAP CRM) Application: Maximize Service Profitability
by SAP AG
January 2009
- (Free Research) The SAP® Customer Relationship Management (SAP CRM) application maximizes the value from each customer by keeping profitable customers loyal, decreasing service costs by increasing efficiency, and increasing service revenue.
(ARTICLE)
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Increase Workforce Productivity Using Microsoft Dynamics CRM and Windows Mobile
by Microsoft
September 2009
- (Free Research) In this presentation, we explain how Microsoft can help your employees be more nimble, productive, and responsive to your customers by providing them with access to the critical information they need to make decisions.
(WEBCAST)
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Optimizing Agile for Your Organization
by Construx Software
September 2008
- (Free Research) This white paper will outline the major organizational, cultural, and project considerations that are critical to a successful Agile adoption.
(WHITE PAPER)
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