Consolidated Service Desk Applications - Mobile & Wireless Guide Results for Consolidated Service Desk Applications
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Remote Support Center Solution -
30 Day Free Trial!
by ScriptLogic Corporation
September 08, 2009
- (Free Research) Supporting remote or travelling workers has become an increasingly high priority for many IT departments. The remote workforce that was once thought of as "merely a trend" has now become the norm.
(TRIAL SOFTWARE)
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Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support
by NTR Global
October 29, 2009
- (Free Research) This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution.
(PRESENTATION)
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Mobility Management the ITIL and ITSM Way: An Enterprise BlackBerry, iPhone (and Beyond) Imperative
by BoxTone
October 08, 2009
- (Free Research) In this Handbook, you'll learn how Mobile User Management has emerged as the most effective application of ITSM leveraging ITIL to support mobile user connectivity and mobile application access.
(WHITE PAPER)
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Drive Business Processes: Achieving the "Last Mile" of Business Productivity
by Microsoft
March 01, 2007
- (Free Research) Bring the two most powerful information systems in your business together more intuitively and more completely than ever before. Microsoft Dynamics and the Microsoft Office system work together in new ways to help workers reach the information and people they need to be productive and deliver excellent customer service.
(WHITE PAPER)
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Information Security Magazine - September 2009: Readers’ Choice Awards
by Information Security Magazine
September 15, 2009
- (Free Research) This issue of Security Information Magazine features the 2009 Readers’ Choice Awards. For the fourth consecutive year, our readers voted to determine the best security products. A record 1,721 voters participated this year, rating products in 17 different categories. There’s also a great article on the facts and myths about encryption and more.
(EZINE)
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5 Best Practices for Smartphone Support: The Enterprise Guide to Smart Support for Smart Devices
by LogMeIn, Inc.
September 16, 2009
- (Free Research) This paper features real-world examples from US enterprises on how the benefits of keeping mobile devices functioning without interruption are felt on every level of business.
(WHITE PAPER)
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Communications Skills for Remote Support
by LogMeIn, Inc.
September 16, 2009
- (Free Research) A new era of on-demand remote support has brought with it a unique challenge to the agents who practice it: a new level of transparency for their interpersonal skills. In this white paper, you'll learn from an experienced communications skills expert, 4 specific steps to help supercharge your customer relationships in an era of remote support.
(WHITE PAPER)
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Top 10 Most Overlooked Causes of Trouble in a Cisco Network
by Global Knowledge
November 05, 2009
- (Free Research) This white paper is a guide to the top ten causes of trouble in a Cisco network and how to address them, but is not intended to be a troubleshooting guide.
(WHITE PAPER)
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Legacy Tools: Not Built for Today's Helpdesk
by LogMeIn, Inc.
September 16, 2009
- (Free Research) This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to cut costs.
(WHITE PAPER)
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Business IP Telephony Cost Savings are Driving Unified Communications Beyond the Office Walls
by Sprint
November 13, 2009
- (Free Research) Mobile unified communications can take many forms, but it is essentially defined by the ability to deliver all the communication options of the office desk to workers outside the office. This pocket E-Guide details how to alleviate cost pain points of communications by implementing various aspects of mobile and unified communications.
(EGUIDE)
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Making the Most of Fax Virtualization with Boardless Technology
by Esker Inc.
July 17, 2009
- (Free Research) As a resource to help organizations achieve strategic objectives for efficiency, cost-effectiveness and continuity of faxing operations, this white paper explores the reasons why organizations are embracing fax virtualization as part of their IP strategies and how they benefit from the technology.
(WHITE PAPER)
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Improving Employee Productivity with Cisco® Unified Mobility
by Global Knowledge
August 27, 2009
- (Free Research) This white paper will focus on discovering and implementing Cisco's Unified Mobility solutions so that we can give our mobile employees an easier, and yet, more robust way of communicating, no matter the wired or wireless network they are currently connected to.
(WHITE PAPER)
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Converging Voice and IT Networks to Mobilize the Enterprise
by Hewlett-Packard Company
September 01, 2009
- (Free Research) Because employees on the move require consistent access to people and data, enterprises have invested heavily in communications. HP and Ericsson have combined their strengths to provide an innovative, standards-based framework to unify and consolidate all the elements of an enterprise communications infrastructure.
(WHITE PAPER)
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Midmark Aims for Excellence with Efficient Products and Support
by LogMeIn, Inc.
September 16, 2009
- (Free Research) Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC's, Macs and smartphones.
(CASE STUDY)
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Award-Winning VoIP Provider Deploys Five9 in Profit Centers to Launch Marketing Campaigns
by Five9
September 10, 2009
- (Free Research) Read case study to learn how Vonage selected the Five9 Virtual Call Center Suite to launch an ambitious campaign to win back over 70,000 customers. Read on to learn how Five9 Virtual Call Center Suite offers superior-quality VoIP, predictive dialer, inbound call capabilities, comprehensive management and customer tracking tools, and more.
(CASE STUDY)
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Smart Decisions for Extraordinary Times
by Microsoft
September 09, 2009
- (Free Research) With Microsoft Unified Communications businesses can simplify management and maximize budget and resources. You can consolidate costly third-party solutions and avoid capital investments.
(WHITE PAPER)
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Presentation Transcript: Optimizing Business Performance with Automated Accounts Payable Processing for your SAP System
by ReadSoft
November 05, 2009
- (Free Research) In this transcript food pioneer Rich Products shares the strategies that streamlined their payable processes, consolidated AP processing from 19 locations to one and saved them six figures in discounts.
(PRESENTATION TRANSCRIPT)
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Optimizing Business Performance with Automated Accounts Payable Processing for your SAP System
by ReadSoft
October 22, 2009
- (Free Research) Attend this webcast to listen as food pioneer Rich Products shares the strategies that streamlined their payable processes, consolidated AP processing from 19 locations to one and saved them six figures in discounts.
(WEBCAST)
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Podcast: Optimizing Business Performance with Automated Accounts Payable Processing for your SAP System
by ReadSoft
October 23, 2009
- (Free Research) Attend this podcast to listen as food pioneer Rich Products shares the strategies that streamlined payable processes, consolidated AP processing from 19 locations to one and saved them $600,000 in early pay discounts.
(PODCAST)
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Right-Sizing Your Power Infrastructure: How to Optimize Energy Efficiency Without Impeding Growth
by Eaton Corporation
October 30, 2009
- (Free Research) Read this paper to learn the ways in which new technologies are impacting power demand patterns, explores the consequences of having too much power capacity or too little and then provides concrete advice on strategies for right-sizing your power systems.
(WHITE PAPER)
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Go Green with Ease: Five Steps for Small IT Shops
by Cisco Systems, Inc.
February 02, 2009
- (Free Research) Smart information technology (IT) practices reduce the environmental impact of conducting business, and help small and medium-sized businesses (SMBs) reduce expenses.
(WHITE PAPER)
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Podcast: The End User Experience: The Working End User
by Intel Technology Provider
November 19, 2009
- (Free Research) This podcast provides recommendations to help organizations better meet the diverse computing needs of their customers. Discover how to improve the end user experience with centralised virtual desktops and application virtualisation.
(PODCAST)
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Software Testing Vol.3: This Issue of Software Testing Delves Into Mobile Application and Regression Testing
by SearchSoftwareQuality.com
July 27, 2009
- (Free Research) This ezine covers the topic of testing and retesting defects and cites the Blackberry blackouts of 2007 and 2008 as examples of issues that could have been detected by regressing testing.
(EZINE)
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SOFTWARE TESTING: New software testing technologies bring new challenges
by SearchSoftwareQuality.com
March 16, 2009
- (Free Research) This first issue of SearchSoftwareQuality.com's Software Testing E-zine covers two new technology areas - virtualization and rich Internet applications (RIAs) - that are changing software testing approaches and presenting new challenges.
(EZINE)
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Virtual Applications and Virtual Desktops, Decision Criteria
by Citrix
August 25, 2009
- (Free Research) This document will explain how to look at an environment and identify the best solution, a virtual desktop or a server-hosted applications, for each user.
(WHITE PAPER)
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