Customer Experience Management Software - Mobile & Wireless Guide Results for Customer Experience Management Software
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7 Ways to Inspire Customer Loyalty with Voice of the Customer (VOC) Initiatives
by Vovici
October 20, 2009
- (Free Research) In the most challenging economic environment in generations, organizations are more focused than ever on retaining customers and maintaining existing revenue. Many businesses have put significant resources into implementing CEM and VOC programs. Read on to learn seven ways to inspire customer loyalty using these VOC initiatives.
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Customer Experience IQ Report
by Vovici
October 20, 2009
- (Free Research) The Customer Experience IQ (CEIQ) report identifies the six secrets of highly effective customer experience programs that every company can use to create true customer loyalty. Read this paper to learn which customer experience programs that organizations have implemented are most effective at driving customer loyalty.
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The End User Experience: The Working End User
by Intel Technology Provider
November 18, 2009
- (Free Research) This webcast provides recommendations to help organizations better meet the diverse computing needs of their customers. Discover how to improve the end user experience with centralised virtual desktops and application virtualisation.
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Podcast: The End User Experience: The Working End User
by Intel Technology Provider
November 19, 2009
- (Free Research) This podcast provides recommendations to help organizations better meet the diverse computing needs of their customers. Discover how to improve the end user experience with centralised virtual desktops and application virtualisation.
(PODCAST)
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Achieving Service Excellence Across The Enterprise
by Numara Software
February 01, 2009
- (Free Research) Common problems with interdepartmental handling of customer issues include a mismatch of priorities, no shared understanding of customer impact, and overall communication problems between teams. The solution is to create enterprise-wide workflow and visibility..
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Effective Strategies for Capturing the Voice of the Customer
by SPSS Inc. Worldwide Headquarters
March 12, 2009
- (Free Research) This free webcast will show you how to use the data you are already capturing through your feedback programs, as well as data generated through online conversations, to help you gain more value from every customer interaction.
(WEBCAST)
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Finding a Route to Recovery: Four Strategies
by Cisco Systems, Inc.
October 19, 2009
- (Free Research) Some small businesses are proactively finding roads to recovery, using network technology to reposition themselves. Their rules: Rethink the way business has been done, and accelerate recovery by investing in 21st-century technology that raises revenues, controls costs, and/or improves cash flow.
(WHITE PAPER)
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Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support
by NTR Global
October 29, 2009
- (Free Research) This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution.
(PRESENTATION)
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Communications Skills for Remote Support
by LogMeIn, Inc.
September 16, 2009
- (Free Research) A new era of on-demand remote support has brought with it a unique challenge to the agents who practice it: a new level of transparency for their interpersonal skills. In this white paper, you'll learn from an experienced communications skills expert, 4 specific steps to help supercharge your customer relationships in an era of remote support.
(WHITE PAPER)
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More Accurate Inventory Control Delivers Better Customer Service: Virco Case Study
by CDC Global Services - Catalyst
September 17, 2009
- (Free Research) In this case study you will learn how Virco turned to Catalyst, to improve its efficiency and lower costs related to warehouse activities. Catalyst is a warehouse management system that works with current SAP foundations and provides accurate inventory control to eliminate stock-outs, without negatively impacting customer service.
(CASE STUDY)
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Enable Your Workforce with True Anytime, Anywhere Connectivity
by Dell, Inc.
December 01, 2008
- (Free Research) In August 2008, Qualcomm commissioned Forrester Consulting to evaluate the benefits that North American businesses have experienced as a result of providing notebook users with mobile broadband connectivity. In this paper you'll hear what IT and telecom/network decision-makers had to say.
(ANALYST REPORT)
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Streamlining the Collection of Shipping, Manufacturing and Warehouse Data with Gemini for SAP®
by TAKE Supply Chain
October 14, 2009
- (Free Research) Read this paper to learn how Gemini for SAP®, from TAKE Supply Chain, allows manufacturing and distribution personnel to perform complex transactions and data entry. Read on to learn how streamlining the collection of shipping, manufacturing, and warehouse data can greatly reduce errors and increase visibility and profitability.
(WHITE PAPER)
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SAP® BusinessObjects™: The Preferred Business Intelligence Choice Designed for Growing Companies
by SAP AG
December 01, 2008
- (Free Research) SAP® BusinessObjects™ Edge software is the business intelligence (BI) choice of midsize companies hoping to improve business processes, discover new opportunities and edge out the competition. It includes affordable solutions addressing just about any BI requirement, like operational reporting and analysis, dashboards and visualization.
(WHITE PAPER)
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Four Key Ingredients for Successful Mobile Services
by Hewlett-Packard Company
September 01, 2009
- (Free Research) To compete and succeed in the changing market, service providers need to enhance their voice offerings and at the same time deliver innovative new experiences for their customers. In this white paper, we present four key ingredients for making this approach work.
(WHITE PAPER)
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Three Tactics for Winning the LTE Game
by Alcatel-Lucent
June 09, 2009
- (Free Research) This research brief provides an overview of the current LTE market and addresses the technical and business challenges that operators will face as they migrate to all-IP networks. It provides insight into operators' common questions and helps address planning and implementation concerns including migrating away from existing legacy systems.
(ANALYST REPORT)
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Unified Communications: Strategic Value, Benefits and the Role of System Integrators
by Hewlett-Packard Company
August 29, 2008
- (Free Research) This white paper shows how current economic and technological trends increase the importance of efficient communication and collaboration processes for enterprises. Further, it demonstrates how unified communications (UC) can help companies to address these challenges.
(WHITE PAPER)
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Get More Value from Audio Conferencing
by Citrix Online
September 10, 2009
- (Free Research) Listen to this podcast to hear how all-new HiDef Corporate™ leverages the communicative advances of the Internet and next generation telephony to revolutionize the way call conferencing is administered and billed.
(PODCAST)
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Presentation Transcript: Meeting the Demand for Multi-Screen Experience
by Alcatel-Lucent
October 14, 2009
- (Free Research) Consumers today tend to use a wide variety of communications devices and are expecting to get video content delivery to any screen. This presentation transcript discusses a new multi-screen solution and how it can support these market needs.
(PRESENTATION TRANSCRIPT)
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Comparing Research in Motion and Microsoft Mobile Solutions
by Microsoft
December 2008
- (Free Research) This paper compares the Research In Motion BlackBerry solution with the Microsoft® mobile solution by analyzing features of the user experience and the administrator experience.
(WHITE PAPER)
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Meeting the Demand for Multi-Screen Experience
by Alcatel-Lucent
September 2009
- (Free Research) Consumers today tend to use a wide variety of communications devices and are expecting to get video content delivery to any screen. This videocast discusses a new multi-screen solution and how it can support these market needs.
(VIDEO)
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The Alcatel-Lucent Multi-screen Experience
by Alcatel-Lucent
June 2009
- (Free Research) This video demonstrates how our Multi-screen Experience enables the seamless movement of content and services across devices. It shows how with its unique ability to bring consumers more freedom and simplified consumption, multi-screen will create growth through a constructive intersection of content, advertising and communication industries.
(VIDEO)
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Blue Bell Creameries® Improves its Inventory Management and Standardizes Procedures with an Automated Data Collection System
by TAKE Supply Chain
October 2009
- (Free Research) To improve inventory management and standardize procedures, Blue Bell turned to TAKE Supply Chain's Gemini Series™ for OPM mobile software solution. Read this case study to learn more about the benefits Blue Bell experienced from switching to TAKE Supply Chain’s Gemini Series™, and learn how your company can do the same.
(CASE STUDY)
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New Wave of Mobile Development Innovation
by Intel
October 2009
- (Free Research) This article provides an overview of Moblin v2, its new SDK and details key features, including social networking integration, a new user-interface framework, a fast-boot environment, and graphics performance enhancements. Learn why Moblin v2 will accelerate the next rush of mobile innovation.
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SOFTWARE TESTING: New software testing technologies bring new challenges
by SearchSoftwareQuality.com
March 2009
- (Free Research) This first issue of SearchSoftwareQuality.com's Software Testing E-zine covers two new technology areas - virtualization and rich Internet applications (RIAs) - that are changing software testing approaches and presenting new challenges.
(EZINE)
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Hidden Dangers in the Mobile Worker Jungle
by Blue Coat
March 2008
- (Free Research) This white paper, offers a number of scalable solutions that are easy for IT to install and maintain, while providing a reliable, faster, and more secure experience for all of the company's mobile and remote workers.
(WHITE PAPER)
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