Customize Contact View Microsoft CRM - Mobile & Wireless Guide Results for Customize Contact View Microsoft CRM
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Implementing Cisco's Web 2.0 Collaboration Technologies
by Global Knowledge
May 26, 2009
- (Free Research) As technology evolves, there is a never-ending question to designers and implementers: "What is coming next?" The answer is "Collaboration." The move to collaboration is strengthened by the actions of Cisco and Microsoft, as they have each unveiled several collaborative technologies and the means to integrate them utilizing Web 2.0 programming.
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Don’t Let Outdated Telephony Hardware Slow You Down: Unifying Contact Centers Regardless of Location, Hardware Infrastructure or Agent Count
by inContact
December 03, 2009
- (Free Research) Frequently, organizations that operate contact centers are faced with the challenge of working with inadequate telephony equipment. Frustrations range from having to get a few more years out of telephone equipment to having disparate systems. Read this white paper to learn about how contact centers can resolve these telecommunications complexities.
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Find, Qualify, and Close More Business Faster With a Free Trial of ZoomInfo
by ZoomInfo
May 19, 2009
- (Free Research) In today's economy, it is important to take every step you can to ensure sales effectiveness, which includes knowing who to contact and having accurate and helpful information about their company. You can get all this and more with this free trial of ZoomInfo.
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Best Practices in the Call Center: A Customer Touch-Point Methodology
by Oracle Corporation
January 26, 2009
- (Free Research) One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.
(WHITE PAPER)
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The Total Economic Impact™ of Microsoft Exchange 2010
by Microsoft Corporation India Pvt Ltd
November 24, 2009
- (Free Research) This study illustrates the financial impact of deploying Microsoft Exchange 2010 for a retail and distribution organization of 1,500 employees and $450 million in annual revenue.
(ANALYST REPORT)
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High-End Real Estate Company JBMRA Puts Mobile Brokers in Prime Position to Increase Sales—with Microsoft Dynamics CRM Live
by Microsoft
September 10, 2009
- (Free Research) Microsoft Dynamics CRM Live eliminated the risk of losing decentralized customer data. The firm's information is protected on Microsoft hosted servers that utilize reliable data backup processes and technologies. The application allows mobile users to access and input data on the move, something that brokers could not do previously.
(CASE STUDY)
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Increase Workforce Productivity Using Microsoft Dynamics CRM and Windows Mobile
by Microsoft
September 09, 2009
- (Free Research) In this presentation, we explain how Microsoft can help your employees be more nimble, productive, and responsive to your customers by providing them with access to the critical information they need to make decisions.
(WEBCAST)
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Microsoft Dynamics CRM Online Case Study: Data Reduction Systems
by Microsoft
September 09, 2009
- (Free Research) Learn why Data Reduction Systems, an information and data retention service provider switched Microsoft Dynamics CRM from salesforce.com to improve all areas of customer management.
(CASE STUDY)
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Drive Business Processes: Achieving the "Last Mile" of Business Productivity
by Microsoft
March 01, 2007
- (Free Research) Bring the two most powerful information systems in your business together more intuitively and more completely than ever before. Microsoft Dynamics and the Microsoft Office system work together in new ways to help workers reach the information and people they need to be productive and deliver excellent customer service.
(WHITE PAPER)
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Web Self-Service: The Cornerstone of Multi-Channel Customer Experience Management
by IntelliResponse
October 14, 2009
- (Free Research) In today’s highly competitive economic climate, there is no margin for error when it comes to attracting and retaining customers. Businesses must now offer more channels of communication, more customer options, and faster responses than ever before.
(WHITE PAPER)
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How to Achieve 100% Electronic AR Invoicing Realistic Steps to Quit Paper
by Esker Inc.
November 24, 2009
- (Free Research) This paper illustrates that solutions exist today with a proven track record of success in helping companies make the transition to 100% electronic AR invoicing while satisfying their customers' needs.
(WHITE PAPER)
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Online IT Training Company Deploys Web Conferencing Service, Saves Time and Money
by Microsoft
October 01, 2007
- (Free Research) Intelliem provides customized solutions that help companies improve their IT environments and that train workers to use software productively. Intelliem needed a cost-effective Web conferencing service to replace meetings, training sessions, and presentations requiring travel to on-site locations. Microsoft® Office Live Meeting was adopted.
(CASE STUDY)
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Customer Relationship Management (SAP CRM) Application: Maximize Service Profitability
by SAP AG
January 23, 2009
- (Free Research) The SAP® Customer Relationship Management (SAP CRM) application maximizes the value from each customer by keeping profitable customers loyal, decreasing service costs by increasing efficiency, and increasing service revenue.
(ARTICLE)
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Which Off-line CRM solution for Field Force?
by Wipro Technologies
October 21, 2009
- (Free Research) This paper explores four different choices available for offline CRM solution based on SAP platform, namely SAP CRM Mobile Solutions for Laptop users, SAP CRM on Blackberry on other PDA's, CRM Online solution accessed over internet, Offline recording of information using SAP Interactive forms by Adobe.
(WHITE PAPER)
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The Impact of Carrier Ethernet on Service Providers
by Dorado Software
September 21, 2009
- (Free Research) Mobile internet access and the explosive demand for high bandwidth services on mobile devices have created a pivotal point for service providers. Those providers that can meet the new demands while increasing efficiency will be able to increase their market share, while those that are not will lose ground. Read on to learn how to keep up.
(WHITE PAPER)
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Get More Value from Audio Conferencing
by Citrix Online
September 10, 2009
- (Free Research) Listen to this podcast to hear how all-new HiDef Corporate™ leverages the communicative advances of the Internet and next generation telephony to revolutionize the way call conferencing is administered and billed.
(PODCAST)
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Unified Communications: Strategic Value, Benefits and the Role of System Integrators
by Hewlett-Packard Company
August 29, 2008
- (Free Research) This white paper shows how current economic and technological trends increase the importance of efficient communication and collaboration processes for enterprises. Further, it demonstrates how unified communications (UC) can help companies to address these challenges.
(WHITE PAPER)
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Empowering the Mobile Enterprise
by Pivotal CRM, a CDC Software solution
February 20, 2009
- (Free Research) This paper explains how enterprises can achieve a competitive advantage by giving remote workers access to complete CRM application functionality, with or without network connectivity.
(WHITE PAPER)
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Working the Way Salespeople Work
by Oracle Corporation
September 2008
- (Free Research) This paper explores how the right mobile CRM application, one designed with the sales staff in mind, can lead to greater sales productivity, reduced costs, shortened sales cycles and increased revenue.
(WHITE PAPER)
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Forrester Research: The Total Economic Impact™ Of Microsoft Unified Communications Products and Services
by Microsoft Corporation India Pvt Ltd
August 2007
- (Free Research) Unified communications (UC), offers the promise of converging voice, data, and video communication and of eliminating many roadblocks in communication. In conducting these in-depth interviews with Microsoft UC products customers, Forrester found that organizations can achieve significant productivity improvements and cost savings.
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Jeweler Moves to Online Services to Boost Productivity and Cut Costs by 90 Percent
by Microsoft
September 2009
- (Free Research) REEDS Jewelers is a full-service, multichannel jewelery retailer with 67 stores in the United States and an online presence. REEDS subscribed to Microsoft® Business Productivity Online Standard Suite, part of Microsoft Online Services, to give employees online access to the latest communications programs.
(CASE STUDY)
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Coca-Cola Enterprises Selects Microsoft SharePoint Online to Advance Productivity
by Microsoft
June 2009
- (Free Research) Increasing competition motivated Coca-Cola company executives to launch a new strategic direction, mandating a platform to communicate and engage with all employees. It implemented a Microsoft-based hosted worldwide intranet with messaging and collaboration tools, which are accessible to all employees from any device.
(CASE STUDY)
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Comparing Research in Motion and Microsoft Mobile Solutions
by Microsoft
December 2008
- (Free Research) This paper compares the Research In Motion BlackBerry solution with the Microsoft® mobile solution by analyzing features of the user experience and the administrator experience.
(WHITE PAPER)
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Customer Experience IQ Report
by Vovici
October 2009
- (Free Research) The Customer Experience IQ (CEIQ) report identifies the six secrets of highly effective customer experience programs that every company can use to create true customer loyalty. Read this paper to learn which customer experience programs that organizations have implemented are most effective at driving customer loyalty.
(WHITE PAPER)
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Business Together with Microsoft: the unified communications and collaboration solution of Orange Business Services and Microsoft
by Orange Business Services
July 2009
- (Free Research) With the momentum of IP convergence and the movement toward an all digital world, professional communication systems combining telephony over IP, e-mail, instant messaging and audio/video conferencing services are sparking serious interest due to the benefits they offer. Read on to learn more.
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