Service Level Agreement Systems - Mobile & Wireless Guide Results for Service Level Agreement Systems
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Qos: What Is It? Why Do We Need It?
by Global Knowledge
December 2008
- (Free Research) QoS can be used in converged networks to provide voice packets priority access to resources, or it can be used to differentiate data packets from different application stream and provide access to resources according to policy.
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Achieving Service Excellence Across The Enterprise
by Numara Software
February 2009
- (Free Research) Common problems with interdepartmental handling of customer issues include a mismatch of priorities, no shared understanding of customer impact, and overall communication problems between teams. The solution is to create enterprise-wide workflow and visibility..
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IT Economics: CA Infrastructure Management Reduces Operational Costs and Increases IT Efficiency
by CA
July 2009
- (Free Research) This white paper describes the key infrastructure management challenges facing IT managers today. It then discusses how IT teams can improve the economics of infrastructure management by taking advantage of integrated, automated performance analysis and fault isolation technologies.
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Automation on Demand: Creating an Efficient and Cost Effective AP Solution
by Esker Inc.
July 2009
- (Free Research) This paper presents a solution that leverages comprehensive document process automation to deliver the advantages of paperless invoice processing as an on-demand service. It highlights the opportunity to shift ROI from the project level to the document level (capital versus operational expense) and realize automation benefits immediately.
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Overcoming Barriers to AP Automation: A Roadmap for Success
by Kofax, Inc.
November 2009
- (Free Research) This paper provides practical advice for knocking down the barriers to AP automation. It also discusses six levels of AP automation.
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Presentation Transcript: Strategic Steps for Moving to LTE
by Alcatel-Lucent
October 2009
- (Free Research) The growing success of mobile data services and of end user devices, such as the iPhone, are causing performance bottlenecks into our next generation mobile networks. This presentation transcript takes a look at how LTE, the next generation of wireless network, is dealing with these challenges while taking the user experience to the next level.
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Strategic Steps for Moving to LTE
by Alcatel-Lucent
September 2009
- (Free Research) The growing success of mobile data services and the success of end user devices, such as the iPhone, are causing performance bottlenecks into our next generation mobile networks. This videocast takes a look at how LTE, the next generation of wireless networking, is dealing with these challenges while taking the user experience to the next level.
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Capturing the Essence of Accounts Payable Automation for SAP®
by ReadSoft
August 2009
- (Free Research) Read this paper to learn about the accounts payable (AP) automation solutions available today and learn which solutions best relieve the AP pain points while delivering the best overall solution, through leveraging the existing SAP® ERP environment and it's built in workflows.
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Solve Five Key IT Security Challenges with Cloud-Based Authentication
by VeriSign, Inc
October 2009
- (Free Research) This paper shows how to implement greater security for data and applications using two-factor authentication. It demonstrates how a cloud-based solution for two-factor authentication delivers a high level of security with minimal user impact and protects against unauthorized access. Read on to learn more.
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eBook - The Mobile Enterprise: Taking Wireless Networking to the Next Level
by SearchMobileComputing
September 2009
- (Free Research) Read this eBook to learn how faster, more robust 802.11n WLANs can help your business offer new mobility services to improve mobility and reduce cost through fixed-mobile convergence. Discover how unified communications applications can exploit wireless mobile connectivity to facilitate workforce collaboration and enhance productivity.
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Adoption of Mobile Devices in the Workplace: Striking the Right Balance
by Lumension
March 2009
- (Free Research) Whether the economy is doing well or not, business leaders are always looking for the technological edge to bump up productivity and get more out of their workers. But new innovations always introduce new risks. The hallmark of a good C-level executive is the ability to balance the benefit of innovation with solid risk mitigation.
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5 Best Practices for Smartphone Support: The Enterprise Guide to Smart Support for Smart Devices
by LogMeIn, Inc.
September 2009
- (Free Research) This paper features real-world examples from US enterprises on how the benefits of keeping mobile devices functioning without interruption are felt on every level of business.
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Communications Skills for Remote Support
by LogMeIn, Inc.
September 2009
- (Free Research) A new era of on-demand remote support has brought with it a unique challenge to the agents who practice it: a new level of transparency for their interpersonal skills. In this white paper, you'll learn from an experienced communications skills expert, 4 specific steps to help supercharge your customer relationships in an era of remote support.
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Microsoft Business Productivity Online Suite: Highly Secure & Reliable Cloud Services
by Microsoft
November 2009
- (Free Research) Where can you find one complete and highly secure suite of productivity tools that all work together? With cloud services, you can deliver fully hosted online productivity tools for real-time communication and collaboration that are all designed to work together. The Microsoft Business Productivity Online Suite is one stop shopping in the cloud.
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Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support
by NTR Global
October 2009
- (Free Research) This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution.
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Mobility Management the ITIL and ITSM Way: An Enterprise BlackBerry, iPhone (and Beyond) Imperative
by BoxTone
October 2009
- (Free Research) In this Handbook, you'll learn how Mobile User Management has emerged as the most effective application of ITSM leveraging ITIL to support mobile user connectivity and mobile application access.
(WHITE PAPER)
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Webcast: Winning Strategies for the Evolving Legal Marketplace
by BlackBerry
October 2009
- (Free Research) In this webinar, you'll learn about the rapidly changing state of law firms, how law firms must pay closer heed to business management issues to remain competitive. You'll hear the voice of the client and what law firms must do to succeed in the face of change.
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Six Secrets to 24x7 Exchange Availability
by Marathon Technologies
September 2009
- (Free Research) The following six secrets to 24x7, disaster-tolerant Exchange will show you how to implement an Exchange environment with zero lost data and continuous application availability—with no IT intervention—in the event of a disaster.
(WHITE PAPER)
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Business Together with Microsoft: the unified communications and collaboration solution of Orange Business Services and Microsoft
by Orange Business Services
July 2009
- (Free Research) With the momentum of IP convergence and the movement toward an all digital world, professional communication systems combining telephony over IP, e-mail, instant messaging and audio/video conferencing services are sparking serious interest due to the benefits they offer. Read on to learn more.
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Support Global Expansion with Trade and Financial Compliance
by SAP America Inc
November 2009
- (Free Research) The SAP BusinessObjects Electronic Invoicing for Brazil (SAP BusinessObjects Nota Fiscal Eletronica) application helps companies that do business in Brazil meet digital invoice regulations. The application enables automated, certified, and secure communication with government systems at the state and federal level.
(ANALYST BRIEF)
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Blue Coat Visibility
by Blue Coat
June 2009
- (Free Research) This demo provides an overview of challenges in monitoring and troubleshooting network performance issues in the diverse world of applications, and provides an overview of how Blue Coat helps you see traffic at the application level, track user performance, monitor voice and video quality, effectively troubleshoot and RESOLVE performance problems.
(WEBCAST)
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Customer perspectives on the benefits of a collaborative process to deliver software quality
by IBM
September 2009
- (Free Research) This Hurwitz and Associates whitepaper shares the successes, challenges and future plans of three companies - Sogeti Group, Accident Compensation Corporation (ACC), and Scotiabank.
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Dell Equallogic PS Series and VMware View Enhance Virtual Desktop Project Success
by Dell, Inc.
May 2009
- (Free Research) Read this white paper to to learn how VMware View can help IT administrators decrease operating costs by centralizing management, data protection and security.
(WHITE PAPER)
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The Best of Both Worlds: Sharing Mac Files on Windows Servers
by Group Logic
October 2009
- (Free Research) This whitepaper discusses the issues involved in sharing files between Macs and Windows servers and compares the options for successful integration. It is intended for systems administrators, technical evaluators and decision-makers who are considering upgrading or purchasing a Mac/Windows integration solution.
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Solutions for Small to Medium Data Centers
by APC
October 2009
- (Free Research) APC® by Schneider Electric enables you to adapt your data center to the changing needs of a business. With the same InfraStruXure® HD-Ready architecture, you can start out with a low-density data center, and later scale up to high density as needed without picking up the phone to call for more capacity, engineering or quotes.
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