VoIP Dialers ROI - Mobile & Wireless Guide Results for VoIP Dialers ROI
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Award-Winning VoIP Provider Deploys Five9 in Profit Centers to Launch Marketing Campaigns
by Five9
September 10, 2009
- (Free Research) Read case study to learn how Vonage selected the Five9 Virtual Call Center Suite to launch an ambitious campaign to win back over 70,000 customers. Read on to learn how Five9 Virtual Call Center Suite offers superior-quality VoIP, predictive dialer, inbound call capabilities, comprehensive management and customer tracking tools, and more.
(CASE STUDY)
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Managed VoIP: More Cost Effective Than You Think
by Orange Business Services
July 21, 2009
- (Free Research) Currently over 600 Orange Business Services customers use their VPNs to transport voice and data. Some use a do-it-yourself model; others use a fully managed model. If you're looking for value, the fully managed approach is the less costly and higher quality alternative. Read this paper to find more details about pros and cons of each choice.
(WHITE PAPER)
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Is Your Network Ready for VoIP?
by Blue Coat
December 02, 2008
- (Free Research) This paper summarizes in question and answer format the many critical factors pertaining to VoIP's viability, regardless of which vendor's IP-PBX system is deployed across the distributed enterprise.
(WHITE PAPER)
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The Key to Optimizing VoIP Deployments
by Blue Coat
December 02, 2008
- (Free Research) To optimize VoIP deployments, Blue Coat is driving a new generation of solutions designed to accelerate converged IP voice and data networks. With Blue Coat's Application Delivery Network (ADN), IT can deploy comprehensive application visibility, security and acceleration technologies to deliver the highest quality VoIP transactions possible.
(DATA SHEET)
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E-Guide: Connecting and leveraging VoIP islands
by Orange Business Services
May 29, 2009
- (Free Research) VoIP, and IP networks in general, work better when they can connect directly to other IP networks. However, there are challenges to skirting the PSTN altogether. This E-Guide covers the pitfalls of VoIP islands; the challenges associated with moving away from the PSTN; and ultimately how to get the most from your IP network.
(EGUIDE)
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SIP Trunks: A No-Brainer for VoIP Rollouts
by Sprint
November 13, 2009
- (Free Research) Session Initiation Protocol (SIP) trunking services from IP telephony service providers have been on the market since 2005, but deployments have been limited. Read this Pocket E-Guide to find out why network managers should be looking at SIP as a part of their VoIP deployment plans.
(EGUIDE)
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Voice over Internet Protocol (VoIP) Phone Hardening-- Part I
by Global Knowledge
May 01, 2009
- (Free Research) This paper presumes that your enterprise already has a data network security policy in place. It examines the many different settings that are available to help secure the Cisco IP Phones from potential hacker attacks, and it looks at a selection of Cisco secure infrastructure technologies that are especially useful for protecting voice systems.
(WHITE PAPER)
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So You Have VOIP, Now What? Video-enabling Your IP Network
by TANDBERG
November 12, 2009
- (Free Research) IT executives no longer need to justify their use of Voice over IP—the technology works. It saves companies money, and it enables communication across global boundaries. As companies grow more global, and workers more virtual, employees must be able to communicate with co-workers, partners, customers and suppliers anytime, anywhere.
(WHITE PAPER)
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Voice and Video: Breaking the Bandwidth Barrier
by Blue Coat
October 22, 2009
- (Free Research) This webcast takes a look at the bandwidth issues that inevitably come up with the use of voice and video conferencing over IP. It covers issues like voice quality metrics, tips and tricks for improving voice quality, and the similarities between managing video and voice content. Read on to learn more.
(WEBCAST)
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Lotus Sametime Trial
by IBM
October 05, 2009
- (Free Research) Get instant messaging, web conferencing, VoIP, point-to-point video, mobile capabilities and more in this Lotus Sametime 60-day-trial.
(TRIAL SOFTWARE)
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Case Study: Manchester College Replaces a Failing Voicemail and Phone System
by CDW Corporation
September 01, 2009
- (Free Research) Manchester College had phone and voicemail systems that had outlived their life expectancy. CDW implemented an advanced unified communications system that brought their phone and voicemail into the 21st century.
(CASE STUDY)
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Best Practices for Controlling Skype in your Enterprise
by Blue Coat
May 14, 2009
- (Free Research) Skype usage is continuing to gain ground in enterprises with over 250 million downloads worldwide. Management therefore needs to decide whether the benefits overcome the drawbacks and set appropriate policies within the organization. Read this paper for more details.
(WHITE PAPER)
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Implementing Cisco's Web 2.0 Collaboration Technologies
by Global Knowledge
May 26, 2009
- (Free Research) As technology evolves, there is a never-ending question to designers and implementers: "What is coming next?" The answer is "Collaboration." The move to collaboration is strengthened by the actions of Cisco and Microsoft, as they have each unveiled several collaborative technologies and the means to integrate them utilizing Web 2.0 programming.
(WHITE PAPER)
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E-Guide: Ensuring Maximum ROI when Developing Mobile Applications
by Sybase, Inc.
June 08, 2009
- (Free Research) This E-Guide explains how enterprises can maximize ROI while mobilizing their enterprise applications. Part one explains three common deployment approaches. Part two discusses the challenges and benefits of each approach. Part three provides tips to help enterprises maximize mobile application ROI. Read this E-Guide to learn more.
(EGUIDE)
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Don’t Let Outdated Telephony Hardware Slow You Down: Unifying Contact Centers Regardless of Location, Hardware Infrastructure or Agent Count
by inContact
December 03, 2009
- (Free Research) Frequently, organizations that operate contact centers are faced with the challenge of working with inadequate telephony equipment. Frustrations range from having to get a few more years out of telephone equipment to having disparate systems. Read this white paper to learn about how contact centers can resolve these telecommunications complexities.
(WHITE PAPER)
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Business IP Telephony Cost Savings are Driving Unified Communications Beyond the Office Walls
by Sprint
November 13, 2009
- (Free Research) Mobile unified communications can take many forms, but it is essentially defined by the ability to deliver all the communication options of the office desk to workers outside the office. This pocket E-Guide details how to alleviate cost pain points of communications by implementing various aspects of mobile and unified communications.
(EGUIDE)
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Cisco Unified Communications Manager 7 Dial Plan Enhancements and Their Effect on the Dial Plan
by Global Knowledge
November 05, 2009
- (Free Research) The dial plan is a key element in Cisco Unified Communications Manager (CUCM) environments. The dial plan is at the very core of the user experience. For companies that have multiple locations, or that are global, a comprehensive dial plan can become large and very complex.
(WHITE PAPER)
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Reality Check: Five Things You Should Know About SIP
by Catalyst Telecom
November 02, 2009
- (Free Research) In this edition of Reality Check, telecom analyst and resident expert Jon Arnold discusses the five things you should know about SIP. Take a listen and learn about SIP trunking, presence, mobile SIP and more.
(PODCAST)
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True Convergence Demands a Communication Service Provider that Embraces a Customer-Centric Approach
by Sprint
July 23, 2009
- (Free Research) The purpose of this paper is to describe the attributes of a true customer-centric converged solution. From these attributes, a framework to measure and compare providers' converged solutions emerges. We will conclude with a review of Sprint's approach to offering true convergence to business and government customers.
(ANALYST REPORT)
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Finding a Route to Recovery: Four Strategies
by Cisco Systems, Inc.
October 19, 2009
- (Free Research) Some small businesses are proactively finding roads to recovery, using network technology to reposition themselves. Their rules: Rethink the way business has been done, and accelerate recovery by investing in 21st-century technology that raises revenues, controls costs, and/or improves cash flow.
(WHITE PAPER)
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How to Calculate The ROI & TCO of Your Mobile Users Before Cost Overruns Blindside You
by BoxTone
October 08, 2009
- (Free Research) This handbook is designed to help senior IT management calculate their organization's mobile ROI and TCO -- using an enterprise environment of 2,000 mobile users to demonstrate the approach -- and includes a 5-step analytical approach for reducing that TCO by as much as 15-20 percent.
(ANALYST REPORT)
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Cisco Unified Communications: Unifying Communications Infrastructure
by Global Knowledge
December 2008
- (Free Research) Cisco's unified communications vision combines individual systems with different communications capabilities into a cohesive, powerful communications ecosystem that allows a business to revolutionize itself overnight.
(WHITE PAPER)
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Qos: What Is It? Why Do We Need It?
by Global Knowledge
December 2008
- (Free Research) QoS can be used in converged networks to provide voice packets priority access to resources, or it can be used to differentiate data packets from different application stream and provide access to resources according to policy.
(WHITE PAPER)
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The Power of Converged Networks
by CDW Corporation
September 2009
- (Free Research) Before moving forward with a converged network several key issues should be addressed: Capacity, security and reliability. CDW can help your organization by arming you with the information you need to choose the ideal solution.
(WHITE PAPER)
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Converged Communications: The Time Is Now
by CDW Corporation
September 2009
- (Free Research) This Trend Advisory guide features a series of articles on Unified Communications. Each piece covers a different aspect of the subject. Learn how convergence communications is changing everything in the business world as more and more companies are taking voice and video to the data network.
(EGUIDE)
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