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True Convergence Demands a Communication Service Provider that Embraces a Customer-Centric Approach

by Sprint

July 23, 2009 - (Free Research) The purpose of this paper is to describe the attributes of a true customer-centric converged solution. From these attributes, a framework to measure and compare providers' converged solutions emerges. We will conclude with a review of Sprint's approach to offering true convergence to business and government customers.

(ANALYST REPORT)

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Is Your Network Ready for VoIP?

by Blue Coat

December 02, 2008 - (Free Research) This paper summarizes in question and answer format the many critical factors pertaining to VoIP's viability, regardless of which vendor's IP-PBX system is deployed across the distributed enterprise.

(WHITE PAPER)

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The Key to Optimizing VoIP Deployments

by Blue Coat

December 02, 2008 - (Free Research) To optimize VoIP deployments, Blue Coat is driving a new generation of solutions designed to accelerate converged IP voice and data networks. With Blue Coat's Application Delivery Network (ADN), IT can deploy comprehensive application visibility, security and acceleration technologies to deliver the highest quality VoIP transactions possible.

(DATA SHEET)

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Voice and Video: Breaking the Bandwidth Barrier

by Blue Coat

October 22, 2009 - (Free Research) This webcast takes a look at the bandwidth issues that inevitably come up with the use of voice and video conferencing over IP. It covers issues like voice quality metrics, tips and tricks for improving voice quality, and the similarities between managing video and voice content. Read on to learn more.

(WEBCAST)

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Qos: What Is It? Why Do We Need It?

by Global Knowledge

December 2008 - (Free Research) QoS can be used in converged networks to provide voice packets priority access to resources, or it can be used to differentiate data packets from different application stream and provide access to resources according to policy.

(WHITE PAPER)

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Cisco Unified Communications: Unifying Communications Infrastructure

by Global Knowledge

December 2008 - (Free Research) Cisco's unified communications vision combines individual systems with different communications capabilities into a cohesive, powerful communications ecosystem that allows a business to revolutionize itself overnight.

(WHITE PAPER)

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How You Can Tame the Smartphone Monster

by Cisco Systems, Inc.

November 2009 - (Free Research) This videocast shows you how you can actually take control of the mobility revolution and even shape it to your advantage. Discover the technologies and the tools that will enable you to extend the power of your network far beyond the desktop and empower your mobile users.

(WEBCAST)

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Voice Architectures and Deployment Models

by Global Knowledge

December 2008 - (Free Research) Telephony design requires a solid understanding of the drivers for Voice over IP, corporate policies for infrastructure design, and telephone components.

(WHITE PAPER)

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SIP: Myth versus reality

by Orange Business Services

July 2009 - (Free Research) Modern packet-based communications are sweeping away traditional telephony standards and changing the way businesses stay connected. SIP, the latest IP enabler to hit the market, is often portrayed as the key to implementing more sophisticated, flexible voice and unified communications. But is that a fact, or merely well-publicized fiction?

(WHITE PAPER)

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E-Guide: Connecting and leveraging VoIP islands

by Orange Business Services

May 2009 - (Free Research) VoIP, and IP networks in general, work better when they can connect directly to other IP networks. However, there are challenges to skirting the PSTN altogether. This E-Guide covers the pitfalls of VoIP islands; the challenges associated with moving away from the PSTN; and ultimately how to get the most from your IP network.

(EGUIDE)

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SIP Trunks: A No-Brainer for VoIP Rollouts

by Sprint

November 2009 - (Free Research) Session Initiation Protocol (SIP) trunking services from IP telephony service providers have been on the market since 2005, but deployments have been limited. Read this Pocket E-Guide to find out why network managers should be looking at SIP as a part of their VoIP deployment plans.

(EGUIDE)

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Voice over Internet Protocol (VoIP) Phone Hardening-- Part I

by Global Knowledge

May 2009 - (Free Research) This paper presumes that your enterprise already has a data network security policy in place. It examines the many different settings that are available to help secure the Cisco IP Phones from potential hacker attacks, and it looks at a selection of Cisco secure infrastructure technologies that are especially useful for protecting voice systems.

(WHITE PAPER)

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Award-Winning VoIP Provider Deploys Five9 in Profit Centers to Launch Marketing Campaigns

by Five9

September 2009 - (Free Research) Read case study to learn how Vonage selected the Five9 Virtual Call Center Suite to launch an ambitious campaign to win back over 70,000 customers. Read on to learn how Five9 Virtual Call Center Suite offers superior-quality VoIP, predictive dialer, inbound call capabilities, comprehensive management and customer tracking tools, and more.

(CASE STUDY)

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Managed VoIP: More Cost Effective Than You Think

by Orange Business Services

July 2009 - (Free Research) Currently over 600 Orange Business Services customers use their VPNs to transport voice and data. Some use a do-it-yourself model; others use a fully managed model. If you're looking for value, the fully managed approach is the less costly and higher quality alternative. Read this paper to find more details about pros and cons of each choice.

(WHITE PAPER)

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So You Have VOIP, Now What? Video-enabling Your IP Network

by TANDBERG

November 2009 - (Free Research) IT executives no longer need to justify their use of Voice over IP—the technology works. It saves companies money, and it enables communication across global boundaries. As companies grow more global, and workers more virtual, employees must be able to communicate with co-workers, partners, customers and suppliers anytime, anywhere.

(WHITE PAPER)

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Lotus Sametime Trial

by IBM

October 2009 - (Free Research) Get instant messaging, web conferencing, VoIP, point-to-point video, mobile capabilities and more in this Lotus Sametime 60-day-trial.

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Case Study: Manchester College Replaces a Failing Voicemail and Phone System

by CDW Corporation

September 2009 - (Free Research) Manchester College had phone and voicemail systems that had outlived their life expectancy. CDW implemented an advanced unified communications system that brought their phone and voicemail into the 21st century.

(CASE STUDY)

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Best Practices for Controlling Skype in your Enterprise

by Blue Coat

May 2009 - (Free Research) Skype usage is continuing to gain ground in enterprises with over 250 million downloads worldwide. Management therefore needs to decide whether the benefits overcome the drawbacks and set appropriate policies within the organization. Read this paper for more details.

(WHITE PAPER)

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Implementing Cisco's Web 2.0 Collaboration Technologies

by Global Knowledge

May 2009 - (Free Research) As technology evolves, there is a never-ending question to designers and implementers: "What is coming next?" The answer is "Collaboration." The move to collaboration is strengthened by the actions of Cisco and Microsoft, as they have each unveiled several collaborative technologies and the means to integrate them utilizing Web 2.0 programming.

(WHITE PAPER)

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A Manager's Guide to Wireless Hotspots: How to Take Advantage of Them While Protecting the Security of Your Corporate Network

by Motorola, Inc.

May 2007 - (Free Research) This paper discusses the security risks inherent in public Wi-Fi Internet access and the best ways to mitigate these risks. It also discusses the benefits of hosting a corporate hotspot of your own.

(WHITE PAPER)

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The Global Small or Medium-Sized Business (SMB)

by Cisco Systems, Inc.

August 2009 - (Free Research) Raymond Boggs, vice president of SMB research for the global market intelligence firm IDC, recently talked to Cisco® about how companies can use unified communications to successfully conduct business in multiple countries - with or without offices in those countries.

(WHITE PAPER)

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Making the Most of Fax Virtualization with Boardless Technology

by Esker Inc.

July 2009 - (Free Research) As a resource to help organizations achieve strategic objectives for efficiency, cost-effectiveness and continuity of faxing operations, this white paper explores the reasons why organizations are embracing fax virtualization as part of their IP strategies and how they benefit from the technology.

(WHITE PAPER)

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Riverbed Steelhead Product Family

by Riverbed Technology, Inc.

October 2009 - (Free Research) What's the Riverbed difference? Speed. Scalability. And simplicity. Discover it for yourself and get the facts about the entire family of Steelhead solutions from Riverbed. Companies of all sizes depend on the Riverbed Steelhead product family to accelerate the performance of applications over the WAN.

(DATA SHEET)

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Smart Decisions for Extraordinary Times

by Microsoft

September 2009 - (Free Research) With Microsoft Unified Communications businesses can simplify management and maximize budget and resources. You can consolidate costly third-party solutions and avoid capital investments.

(WHITE PAPER)

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Switching Essentials: An Introduction to Network Switching

by Global Knowledge

October 2008 - (Free Research) In this white paper, we will address the basics of this Layer 2 technology and help you get your network switch up and running. For our examples, we will use Cisco's 2950 switch.

(WHITE PAPER)

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